FAQs

SIZING

What size should I order?

The best way to make sure you order the perfect size is to take a look at the "Size Chart" tab. It will give you the exact measurements for the size you've selected. You can compare the displayed measurements with your own to find the absolute perfect fit.

 

ORDERING/PAYMENT

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal

Does the order include any import/custom taxes or other taxes?

No they don’t. In some cases, products from outside of your country require additional taxes such as import tax and customs, to be paid. This depends on the product and destination country. Also, domestic taxes may apply in different scenarios. Any and all such taxes will be under the responsibility of the customer only, and hellopajama will not be responsible for these..

How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

Can I combine promo codes?

Promo codes and offers cannot be combined with already discounted items or sale items. Only one promo code per order.

Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card

Where is my order confirmation?

As soon as your order is submitted, you will receive an e-mail confirmation to the e-mail address you entered on your order.  If, for some reason, you didn’t get an e-mail, please check your spam folder and add hello@hellopajama.com to your safe sender list.

Was I charged twice?

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

 

SHIPPING & TRACKING

What is shipping time?

14-21 business days Please see our shipping section for more details

How can i track my order?

There is no log in required. Just visit the following the track order page, put in your order number and you are good to go.

 

RETURNS

How long do returns take to process?

Once your item arrives at our warehouse, your return will be processed within 2-5 business days. You will receive a gift card code issued via e-mail to the address used to place the original order.

Do you offer refunds?

All returns are processed as store credit only which is valid for up to 3 years from issue date!

View our full Return Policy

 

GENERAL

Do you have a storefront?

We are an online-only boutique, so you can shop with us 24/7 from anywhere! Go ahead, get your shop on.

What do I do if an item is out of stock in my size?

We seek to restock your favorite items which sold out, we may be able to get them back! Please email us the item details under restock notify.