No Worry at All,,

We are here to help you in order to be satisfied, so we will do everything to make your shopping experience at hellopajama is the best. 

If you received the wrong or damaged item(s)

  • You may return all products within 7 days (from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact, not be damaged.
  • Please take photos or videos and email us
  • For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
  • Please note that all offers/sale item(s) are final and cannot be exchanged or refunded.
  • We do not accept returned items that were sent back by you directly without checking with us first.
  • Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
  • If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you ASAP.
  • Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
  • The original shipping fee and insurance are non-refundable.
  • We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. Unless a mistake is made by hellopajama.


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